SMS & Communications Policy

Effective Date: April 7, 2026

Last Updated: April 7, 2026

1. Overview

This SMS & Communications Policy explains how Interlock Roofing Ltd., I.E.L. Manufacturing Ltd., and affiliated entities (“Interlock,” “we,” “our,” or “us”) communicate with you via phone, SMS (text messaging), and email.

By providing your contact information through our website or otherwise interacting with us, you agree to the terms of this policy.

2. Types of Communications

We may contact you using the following methods:

• Phone calls
• SMS/text messages
• Email communications

These communications may relate to:

• Your inquiry or quote request
• Appointment scheduling and confirmations
• Project updates and service-related communications
• Customer support
• Marketing or promotional offers (where permitted by law)

3. Consent to Communications

By submitting your contact information on our website or through any of our services, you:

• Consent to receive communications from Interlock and its authorized dealers or partners
• Consent to receive calls and text messages at the phone number you provide
• Acknowledge that such communications may be made using automated technology, where permitted by law

Consent is not a condition of purchase.

4. SMS Program Details

Message frequency will vary depending on your interaction with Interlock, but may include multiple messages related to your inquiry, appointment, or project.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying:

• STOP

After opting out, you will no longer receive SMS messages except for those required for transactional or service-related purposes where permitted by law.

You may submit your request by:

• Email: [email protected]
• Company: Interlock Metal Roofing (BC) Ltd. / I.E.L. Manufacturing Ltd.

We will respond to verified requests within 45 days, or as otherwise required by applicable law.

Your opt-out preferences will be applied in conjunction with our Cookie Policy and consent management tools.

5. Call Recording and Monitoring

Phone calls to and from Interlock may be:

• Recorded
• Monitored
• Transcribed

for purposes including:

• Quality assurance
• Training
• Customer service improvement
• Marketing and attribution analysis

By communicating with us via phone, you consent to such recording and monitoring where permitted by law.

6. Third-Party Communications

Your information may be shared with authorized dealers, contractors, or service providers.

As a result:

• You may receive communications from third parties associated with your request
• These communications are governed by the policies of those third parties

Interlock is not responsible for the communication practices of third-party contractors or partners.

7. Compliance with Applicable Laws

We comply with applicable communication and privacy laws, including:

• The Telephone Consumer Protection Act (TCPA) (United States)
• The CAN-SPAM Act (United States)
• Canada’s Anti-Spam Legislation (CASL)

We obtain consent and provide opt-out mechanisms as required by law.

8. Do Not Call Requests

You may request not to receive phone calls from us by:

• Contacting us at: [email protected]
• Company: Interlock Metal Roofing (BC) Ltd. / I.E.L. Manufacturing Ltd.

• Following any instructions provided during communications
We will honor such requests in accordance with applicable laws.

9. Data Usage

Information collected through communications may be used in accordance with our Privacy Policy, including for:

• Customer service
• Sales and marketing
• Analytics and performance measurement

10. Security

We take reasonable measures to protect your information; however, no communication method is completely secure.

11. Changes to This Policy

We take reasonable measures to protect your information; however, no communication method is completely secure.We may update this policy at any time. Updates will be posted with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

We take reasonable measures to protect your information; however, no communication method is completely secure.We may update this policy at any time. Updates will be posted with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.For questions regarding this policy:

• Email: [email protected]
• Company: Interlock Metal Roofing (BC) Ltd. / I.E.L. Manufacturing Ltd.

Related Legal Policies

These policies work together to govern your use of our website, services, communications, and data practices.

• Privacy Policy – Explains how we collect, use, and protect your personal information.
• Terms of Service – Governs your use of our website, services, and interactions with Interlock.
• Cookie Policy & Consent Tool – Details how cookies and tracking technologies are used and managed.
• Do Not Sell or Share My Personal Information – Allows you to opt out of certain data sharing under applicable laws..
• Data Subject Access Request – Submit a request to access, correct, or delete your personal data.
• Accessibility Statement – Describes our commitment to providing an accessible website experience.
• Image & Media Licensing Policy – Defines usage rights for images, media, and intellectual property.